RETURN AND CANCELLATION POLICY
IN ALL CASES OF RETURNS & CANCELLATIONS, YOU JUST NEED TO DROP US A MAIL At INFO@VAYAN.IN AND YOU WILL GET A REVERT WITHIN 24 WORKING HOURS. RETURN REQUESTS WILL ONLY BE ENTERTAINED IF THE CUSTOMER HAS ACCEPTED ONLY UNTEMPERED PACKAGE.
RETURNS BY INDIAN CUSTOMER
If the customer is unsatisfied with the product delivered then he/she needs to mail us at INFO@VAYAN.IN within 7 days from the date of receiving the parcel. We request you to ship at our address – Vayan Clothing, BF-1, First Floor, Rajiv Plaza, Bilaspur (C.G) 495001 We will reimburse the amount in two ways:
- Store Credit – We add amount equal to the product value to your ‘Vayan Account’. You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.
- Bank Refund – We refund the amount minus Rs. 200/-(adjusted towards shipping charges) per product in your bank account. We need following bank details – Name, A/c no., IFSC Code, Bank,Branch to process the refund.
- If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
- Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. Vayan will not be liable for any damage that happens during return shipping.
The customer agrees not to dispute the decision made by Vayan and accept Vayan Clothing’s decision regarding the return validation that is – if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases.
Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
Refunds are made as follows:
- If the payment was made in cash then the refund is made in the form of a bank transfer.
- If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.
CANCELLATIONS BY INDIAN CUSTOMER
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at INFO@VAYAN.IN
- If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
- No request for cancellation will be entertained after 24 hours of placing the order.
The customer agrees not to dispute the decision made by c regarding the cancellation.
CANCELLATION BY VAYAN CLOTHING:
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by Vayan and accept Vayan Clothing’s decision regarding the cancellation
GET IN TOUCH WITH US
Call Us – 8948764311 (Mon-Sat – 10AM-6PM IST)
Mail Us – INFO@VAYAN.IN